Overview of Made-On-Request (MOR) Orders
Certain gongs are designated as Made-On-Request (MOR), meaning they are crafted specifically for the customer following order placement. This includes gongs from Beyond Percussion Alchemy, Gongland, and Oetken, unless such items are available in stock.
Customers who purchase an MOR gong within six (6) months of their Course Start Date shall receive a complimentary six-month course extension, resulting in a total of eighteen (18) months to complete the course.
Order Placement and Payment Terms
Custom Craftsmanship
Each Made-On-Request (MOR) gong, including those from Gongland, Beyond Percussion Alchemy, and Oetken, is handcrafted to fulfill the specific order placed by the customer.
Tariff Adjustments
The price of the gong at the time of order placement includes all applicable tariff rates as of the invoice date. Should new or increased tariffs be imposed on the product after the order is placed, the customer shall be invoiced for the additional tariff amount prior to shipping. In the event of a tariff rate decrease after the order is placed, the customer shall be refunded the difference. Any tariff adjustments shall be calculated and included in the shipping invoice.
Final Sale
Upon receipt of payment, the order is deemed final. No changes, cancellations, or modifications to the order are permitted, including in cases of price increases due to new or increased tariffs or duties.
Payment Methods
Payments for Made-On-Request gongs may be made via ACH, cash, check, or wire transfer. Credit card payments are not accepted for MOR gong orders.
Payment Requirements
Full payment is required at the time of order placement to commence production. Orders will not be processed until full payment is received.
No Refunds or Exchanges
Due to the custom nature of MOR gongs, no refunds, exchanges, or returns are permitted.
Shipping Fees
The initial invoice shall include the price of the instrument and any applicable sales tax. Shipping costs, along with any additional tariffs or duties imposed after the order is placed, shall be calculated and invoiced once the item is received by Beyond Percussion and prior to shipping.
Delivery Timeline
Estimated Delivery
The production and delivery process for MOR gongs is estimated to take between three (3) to six (6) months from the date the invoice is paid in full. This timeframe is an estimate only, as crafting times may vary due to artisanal processes, material availability, governmental actions (e.g., tariffs), or other factors beyond the control of Beyond Percussion. The customer shall receive an estimated delivery time upon ordering or may request it prior to paying the invoice.
No Guaranteed Delivery Dates
Specific delivery dates cannot be guaranteed. Beyond Percussion shall not be liable for delays caused by manufacturers, suppliers, shipping carriers, or governmental actions.
Status Updates
Periodic updates on production status shall be provided via email. The customer shall be notified when the gong is ready for shipping.
Shipping
Gongs shall be shipped to the customer’s designated address only after full payment of shipping costs and any tariff-related price adjustments.
Payment of Shipping Costs
Upon receipt of the gong, Beyond Percussion shall issue an invoice for shipping costs, including handling, packaging, and carrier fees, which may reflect tariff-related increases. The shipping invoice must be paid within two (2) business days of issuance. Shipping shall not commence until the shipping invoice is paid in full.
Shipping Damage
If an item arrives damaged or defective, customers must file a claim with Beyond Percussion within five (5) calendar days of the delivery date by submitting a written notification along with clear photos of the damaged or defective item, its packaging, and the shipping label. Beyond Percussion will review the claim and, at its sole discretion, may offer a repair, replacement, or refund, subject to product availability and verification of the claim. Failure to submit a complete claim within five (5) calendar days may result in denial of the claim, with no refund, replacement, or repair provided for the product.
Nonpayment of Shipping Invoice
If shipping is delayed due to nonpayment of the shipping invoice, Beyond Percussion reserves the right to charge a storage fee of $10 per day per gong, at their sole discretion. Storage fees must be paid in full before the order is shipped.
Abandonment
If the order remains unclaimed due to unpaid shipping invoices, storage fees, or failure to arrange shipping for thirty (30) calendar days following the date of the shipping invoice, the order may be deemed abandoned. Beyond Percussion reserves the right to process abandoned orders as it deems fit, and no refunds or credits shall be issued for abandoned orders or associated fees. Multiple attempts will be made to contact the customer before an order is deemed abandoned.
Additional Terms
Inspection at Pickup
Orders available for pickup may only be collected by the customer who placed the order or an authorized person designated in advance. A valid government-issued ID is required at pickup. Customers must inspect their order at the time of pickup to verify its condition. No claims for damage or defects will be accepted after the order leaves the facility.
Force Majeure
Beyond Percussion shall not be liable for delays or failures to deliver due to unforeseen circumstances beyond its control, including but not limited to natural disasters, labor disputes, supply chain disruptions, shipping company issues, or governmental regulations.
Ownership
Title to the gong shall transfer to the customer upon full payment of the order, including any applicable shipping or storage fees and tariff-related price adjustments. Until such payment is made, the gong remains the property of Beyond Percussion.
Dispute Resolution
Any disputes arising from this policy shall be governed by the laws of the State of California. Customers agree to resolve disputes through mediation or arbitration in San Bernardino County, California, prior to pursuing legal action.
Policy Updates
Beyond Percussion reserves the right to update this policy at any time. Changes will be communicated via email, in your Account Dashboard, or posted on our website.